The morning my delivery schedule fell apart taught me more than any seminar
Last Tuesday I had 14 trucks scheduled to unload by 9 AM and three of them showed up at the same time, two hours late. My usual move was to just yell and rework the dock assignments, but this time I sat down with the head dispatcher, Dave from Ogden, and mapped out every bottleneck on a whiteboard for 45 minutes. We found the issue was a single packing slip error at the supplier, not our crew, and it made me realize I rarely check the actual data before blaming my team. Has anyone else had a failure that turned into your best operational lesson, or is it just me?