Oh man, the real trick is learning when to ignore tone completely - some people overthink it cuz they're trying to sound like someone they're not, but your boss was totally right.

I don't know about that being the "only language" some companies understand @elizabeth220... sometimes being firm but polite works better than immediately jumping to threats. Charging back can get your account blacklisted with some retailers, which sucks if you actually like their stuff. Better to escalate slow and let them know you're frustrated before pulling out the big guns.

Right?! I had shelves that looked fine but my pasta boxes kept slowly rolling off, turns out 0.3 degrees was the culprit!

So how do you decide what actually gets cut?

Did you end up keeping the tarp or just trash it after that nightmare?