Changed my mind about returning a slightly damaged item

Last month I bought a sweater from a local shop in Denver with a tiny loose thread, and I was ready to take it back. But I saw the owner fixing another customer's jacket for free while I was waiting, and that made me realize small businesses are already struggling enough. Was I being too picky about that thread, or is it fair to expect a perfect product?

2 comments

2 Comments

kelly.dylan1d ago

A loose thread is a pretty minor thing, you probably would have been fixing that yourself at home anyway. You made the right call giving a good small business a break over something that small.

jenny_sullivan971d ago

Actually, a loose thread on a seam can unravel fast if it's a structural stitch.