Warning: Our Facebook Ad Manager broke last Tuesday and we lost $800 in a day

I logged in last Tuesday morning and saw our campaign was paused with no explanation (just a red triangle). I spent 4 hours on support chat with Meta and they kept giving me copy-paste answers about 'policy violations' that didn't exist. Finally I just rebuilt the whole campaign from scratch and it started working again. Has anyone else had their account randomly flagged for no real reason?

2 comments

2 Comments

anderson.gavin4d ago

...and the thing nobody's talking about is how Meta's system might be confusing manual pauses with policy flags. I had a campaign go dark once and it turned out an old duplicate campaign I paused months ago was somehow triggering alerts on the active one. Worth checking if you have any stale campaigns sitting there, sometimes the automation gets tangled up.

david_hayes4d ago

Respectfully, that doesn't match what I've seen. The system just glitches sometimes.