Pro tip: I just read that 40% of hair color clients in a survey said they'd leave a salon over a bad consultation

Honestly, I found that stat in a trade magazine last week and it made me totally rethink my whole first meeting. Has anyone else changed their consultation process because of a specific piece of info?

2 comments

2 Comments

lucasking13d ago

That stat is a real wake-up call.

dakota_murphy9012d ago

Shows how easy it is to miss the big picture. We get stuck in our own little bubbles. Hard to argue with the numbers.