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Warranty work vs cash jobs, which side are you on?
Last Monday I had a 2018 Silverado come in with a bad AC compressor under warranty. Took me 3 hours because of a rusty bracket, but the customer paid nothing and the dealership reimbursed me at 0.8 hours. Meanwhile a cash job, same compressor swap, took me 2 hours and the guy paid $450 on the spot. I get that warranty keeps the lights on, but does anyone else feel like the flat rate book is way off for older vehicles? How do you all balance taking the dealer jobs versus telling customers to go elsewhere?
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young.river20d ago
Man, I must be a glutton for punishment because I keep taking those warranty jobs too. It's like paying myself in exposure, except the exposure is just a rusty bracket and a sore back. Still, I figure the dealer work keeps my name in their system, so when a cash job rolls in, they send it my way. Just wish the book rate matched reality for anything with more than 50k miles on it.
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