Yeah, I've been there. My old boss used to say 'build trust, not bills,' but then quota day hits. I found that being upfront about optional add-ons actually builds repeat business. Like, instead of pushing a warranty, explain what it covers and let them choose. It feels slower, but your clients come back because they know you're not just after their wallet.

Ugh, I feel you. I wrote my master key on a physical note I keep hidden, way less stress than trying to memorize it.

That is SO invasive. Companies have NO business tracking your personal time like that. It's a total privacy nightmare.