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A homeowner in Boise asked me to skip the expansion gap on her new engineered wood floor.
She said her old installer never left one and it was fine for ten years. I explained why the gap is needed, but she was really firm about it. How do you handle clients who want to cut corners on something you know is a must?
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thea7046mo ago
Ugh, I've had that exact same argument before.
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ben4866mo ago
It's a tough spot to be in, @thea704 knows it well. You want the job done right, but the client is convinced their old way was fine. I usually show them pictures of what happens without that gap, floors buckling after a humid summer. Sometimes seeing the real damage is the only thing that gets through. If they still won't listen, I have to walk away, because my name is on that work.
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