A client pulled out her phone mid-facial to show me a pore strip result

Honestly, I was in the middle of applying a hydrating mask at my station in Portland and she just stops me, whips out her phone, and goes 'look what this pore strip got out of my nose last night.' I almost lost it. I explained that pore strips can damage the skin barrier and cause more sebaceous filaments over time. She got defensive at first but I showed her a before/after from a clay mask client I had 6 months ago. She ended up canceling her next facial though. Anyone else deal with clients undermining your expertise mid-treatment?

2 comments

2 Comments

derek_brown287d ago

Oh great, pulling out phone pics during a facial. That's a new one. Bet she would have shown you her grocery list too if you'd let her.

james_butler7d ago

Nodded along reading this cause it reminds me of how everyone now treats experts like they're just another opinion on Yelp or something. I see it at the climbing gym too, dudes with juggy v8s telling newbies their footwork is wrong when they can't even hold a crimp lmao. People just trust their 5 minute google search over someone who's literally worked on hundreds of faces or whatever.