Warning: Picking the 'fast' shipping option with that big online store is a trap

Had to get a new phone charger overnight for a work trip. The site gave me two choices: standard shipping for free in 5 days, or 'guaranteed next day' for $24.99. I paid the extra cash, obviously. The package didn't show up the next day, or the day after that. I called customer service and they said the guarantee was void because of 'carrier delays' and they refused to refund the shipping fee. It finally arrived a week later, the same day the free shipping would have. Has anyone else had them just take your money for a promise they don't keep?

2 comments

2 Comments

matthew_adams22d ago

Welcome to the club, they've perfected the art of taking money for imaginary fast horses.

willow_martin22d agoTop Commenter

Yeah, that "imaginary fast horses" line is way too real. Been there too many times.