Overheard a phone call at my dentist's office that made me cancel my appointment

I was sitting in the waiting room last Thursday and the receptionist told someone on the phone that they "just bill insurance first and see if it sticks." The next patient got charged for a $300 cleaning they thought was covered. Has anyone else caught a company openly admitting they don't check coverage beforehand?

2 comments

2 Comments

derek_brown283d ago

Had a buddy get hit with a $450 surprise bill for a root canal last year. The front desk girl told him "oh we send it to insurance and hope for the best" when he called to complain. He ended up paying half of it after a ton of arguing though, but still felt scammed.

casey_lane733d ago

Derek's buddy kind of got off easy though @derek_brown28, a lot of dental offices flat out make you pay the full amount upfront and then you have to fight insurance yourself. If they only owed $450 after insurance paid their part, that actually sounds about right for the area of work involved. Maybe people just don't realize how much these simple procedures really cost before insurance kicks in.