Rant: Customer asked me to re-stretch a carpet I did 3 months ago

Got a call from a lady in Arlington yesterday. She said her bedroom carpet was wrinkly again. I went over to check it out. Turns out her kid had a fish tank leak and the pad was soaked. I told her that's not a stretch issue, it's water damage. She got mad and said I should've warned her about fish tanks. Now I'm stuck deciding if I offer a discount on the repair or just walk away. Has anyone else dealt with customers blaming you for stuff like this?

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2 Comments

derek993mo ago

Tbh did she expect you to psychic predict a fish tank leak?

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blair_green3mo ago

Used to think customers were just being unreasonable but man, that fish tank leak is a whole different level of blame. Seeing how something totally unrelated can get pinned on you really puts things in perspective. Now I get why some guys write out a whole list of exclusions before they even start a job.

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