Vent: Guy asked for a 'modern mullet' then got mad it wasn't a bowl cut

This dude sat in my chair last Saturday and said he wanted a modern mullet with texture on top. I showed him a reference photo on my phone and he nodded yes. 10 minutes in he starts yelling that I'm ruining his hair because it's not flat across the forehead like his 3rd grade school picture. Had to stop mid-cut and have him look in the mirror while I explained the difference. He paid but left a 2 star review saying I can't follow directions. Has anyone else dealt with clients who don't know the name of what they actually want?

2 comments

2 Comments

the_john4d ago

Started doing what I call the "finger point" method after a similar thing happened to me. I don't just show them a photo anymore, I make them actually touch the screen and point to the exact line where they want the hair to fall. Then I take a dry erase marker and draw a quick line on the mirror where that cut will sit on their head. Sounds crazy but it saved me about three times last month alone. People really do see totally different things in their minds even when they're staring at the same picture you are.

jamie7945d ago

People really don't know what they're asking for half the time. I've had customers describe something that sounds completely normal and then get mad when it doesn't look like a completely different haircut they saw on TikTok. You did the right thing showing the reference photo, but some people just see what they want to see in their own head and nothing you say will change that. The two star review is brutal though, especially when you literally showed him proof of what he agreed to.