I keep seeing guys skip the final walkthrough with the homeowner

It's not just a quick check, you need to show them how to arm the system with their phone and test one sensor together. I had a call back in Austin because a family thought their motion detector was broken, but they just never set it up in the app. Who else makes the client do a hands-on test before you leave?

3 comments

3 Comments

the_luna1mo ago

Seriously, what's the rush that makes guys skip this step? That callback had to eat up more time than a proper walkthrough would have. It just seems like a bad habit that costs everyone later.

rosep8715d ago

Learned that the hard way myself, honestly.

haydenj901mo ago

Make them arm and disarm the system with their own phone while you watch. I hand them the device and say "your turn". Had a guy in San Antonio who kept hitting the wrong button on his keypad for a week. We fixed it in two minutes because I saw him do it wrong during the walkthrough. Always test one door or window sensor together so they hear the chime and see the alert.