User feedback on my chatbot flow made me cut 4 steps

I run a small rental listing site and built a chatbot to answer tenant questions. Thought it was fine until someone said it feels like a maze. They had to pick from 4 menus just to ask about a lease renewal. That comment hit me. I mapped the whole conversation path and saw the issue: I was using the AI to collect info instead of answering. Now I let the bot give the answer first and only ask for details if it really needs them. Cut the flow from 8 clicks down to 2. Has anyone else got that kind of feedback on their AI tool and had to rethink the whole layout?

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1 Comment

claireo6729d ago

Did you try watching people use it live before you cut things?