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DAE get a weird sense of accomplishment from bypassing broken app features?

After months of my gym's booking app crashing every Tuesday, I just started showing up without a reservation and chatting with the front desk. They always fit me in, and it feels like beating the system in a small, personal way.
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2 Comments
carr.casey
Actually, that approach might cause more problems than it solves. Front desk staff have their own routines and your workaround could disrupt the schedule for other members. Pestering management to fix their app is a more productive long-term solution.
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rayb82
rayb821h ago
Hmm, I respectfully see it differently. Having done the "ask the front desk" thing myself at my gym for a month, it became a five-second part of their routine and never caused a line. Sometimes a polite, temporary workaround is what actually highlights the app's flaw faster than a complaint ticket that sits in a queue.
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