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The client review that made me kill our 40 page deck

We had a client in Boise sit through a full hour of our analytics slides last month, then the VP just said 'what's the one thing I should do Monday?' and I had nothing. Now every proposal and report starts with a one line answer before we show anything else, has anyone else had to rebuild their whole reporting style around one annoyed client?
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jones.angela
Ha, I feel this in my SOUL. My whole company basically redesigned our dashboards because one guy in a WeWork said the same thing and I watched our CEO turn red. Now we literally have a slide that says "TL;DR" and I put the answer first, THEN the pretty charts for people who actually care about the details. It's humbling but honestly way better, my clients actually read my stuff now instead of nodding off.
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