The old handshake deal I overheard at a diner on Gratiot saved me $1,200

I was sitting next to two facility managers talking about how they never sign contracts over $500 without a written scope, and it made me realize I'd been getting burned by verbal promises on my last three cleaning jobs, so now I ask every vendor for a line-item quote before I even let them in the building... has anyone else found that the smaller companies push back harder on that?

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