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Took Target 6 hours to fix a pickup order they charged me twice for
Ordered 3 things for store pickup at the Target on N. Reserve in Missoula and they charged my card two times, then the app kept showing "order not found" every time I checked. I called support and got bounced between 4 reps over 6 hours before somebody finally saw both charges and fixed it. Is it normal now for a simple refund to take a whole afternoon or did I just get unlucky?
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gray_roberts3d ago
Man, I always figured a double charge was like a 5 minute phone call to fix. Got hit with the same thing at a different store last month, charged twice on a pickup order, and it took almost a full day and three transfers before anyone could even see both charges on their end. Turns out the store and the app don't always talk to each other, so the first rep just sees one charge and thinks you're wrong. Six hours is rough but honestly sounds about right for how these call centers run now.
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