Refund took 3 manager calls at the Best Buy on 5th Ave

I returned a faulty keyboard last Tuesday and the receipt scanned fine, but the system said my refund was denied. Three different employees tried to approve it, and each one had to call a manager who never picked up. After 40 minutes, a floor supervisor finally walked over and typed in a code that fixed it. She said they have a known glitch with same-day returns on prepaid cards. Has anyone else run into this at Best Buy, or is it just the one store near me?

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