Rant: A single call to my bank's fraud department turned into a three hour ordeal.

I got a fraud alert for a $1,200 charge in Florida, but the agent kept putting me on hold for 20 minutes at a time and then asking me to repeat my entire story to a new person. The whole thing finally got fixed, but only after I asked for a supervisor and they admitted their system was glitching. Has anyone else had a simple bank call eat up a whole morning because of endless transfers?

2 comments

2 Comments

morgan91517d ago

Sounds like their fraud department was running a scam of its own, just stealing your time instead of your money. Three hours to say "our system is broken" is a special kind of customer service. Why do they need your life story five times if they can't even get the computer to work? Bet they still had the nerve to ask if you were satisfied with the help at the end.

abbychen17d ago

Tell me about it, morgan915, I once spent an hour just to hear my own voice on hold.