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Rant: A single call to my bank's fraud department turned into a three hour ordeal.
I got a fraud alert for a $1,200 charge in Florida, but the agent kept putting me on hold for 20 minutes at a time and then asking me to repeat my entire story to a new person. The whole thing finally got fixed, but only after I asked for a supervisor and they admitted their system was glitching. Has anyone else had a simple bank call eat up a whole morning because of endless transfers?
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morgan9156mo ago
Sounds like their fraud department was running a scam of its own, just stealing your time instead of your money. Three hours to say "our system is broken" is a special kind of customer service. Why do they need your life story five times if they can't even get the computer to work? Bet they still had the nerve to ask if you were satisfied with the help at the end.
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abbychen6mo ago
Tell me about it, morgan915, I once spent an hour just to hear my own voice on hold.
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emery3565mo ago
Hold music is its own circle of hell, sure, but I gotta push back a little here. Sitting on hold for an hour just to hear your own voice is definitely frustrating, but I bet the rep on the other end was just as annoyed and trapped in that broken system. They probably have a script they have to follow, and if they skip asking for your life story seven times, they get dinged on their performance review. Not saying the companies are blameless, because they absolutely are for making those dumb rules, but sometimes the person you finally talk to is just as powerless as you are. Taking it out on them for the hold time is kind of like yelling at the cashier for the store's prices, you know?
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