My dad's fight with the internet provider over our family plan was a total joke. | Customer Service Stories

gonzalez.vera7mo ago

But @robert_bell26, that toaster was a solid win (free stuff is free stuff).

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robert_bell267mo ago

Remember when they offered me a free toaster to stop complaining about the dropped calls.

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the_miles7mo ago

Honestly, it’s a universal nightmare. I was just reading about how these companies bank on you giving up out of pure frustration (it’s their whole business model, apparently). They pass you around to five different people, each one less helpful than the last, until you just accept the random fees. My buddy spent three hours on hold last week only to be told his “promotional rate” never existed. It’s all just a bad script.

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