Vent: I used to think email was dead, then I switched to a ticketing system

I managed a small repair shop in Tucson and swore group texts with my techs were faster, but after losing two $300 jobs to missed messages in one week, I set up a free ticketing board. Now everything's logged and searchable, and I actually know what got done. Has anyone else had a workflow that just falls apart the moment you have more than three people on it?

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