Shadowing a receptionist for a day changed how I interview

I spent 8 hours watching our front desk person handle calls and walk-ins, and it showed me that customer service skills matter way more than any degree on a resume. Now I ask every candidate how they'd handle an angry client at 5pm, has anyone else tried this approach?

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1 Comment

finley_wells663h ago

Eight hours just sitting there watching one person handle the phones is a pretty long time to spend on that. I have to ask, did you take notes on every single call or were you just zoning out by hour six? But yeah, testing for patience and quick thinking on the spot makes a lot more sense than asking about their college major.