Lost a good customer because of a busted spoke I tried to patch up

Had a regular come back in yesterday with a wheel that collapsed on him during his commute, and it was a spoke I'd quick-fixed three months ago instead of replacing the whole set. He's taking his business down the street now. Anybody else ever lose money trying to save a few bucks on a wheel rebuild?

2 comments

2 Comments

finley_wells661mo ago

Yeah I did the same thing with a rusty chain, cost me a lot of repeat business.

king.aaron1mo ago

Quick-fixed" sounds like you made your money just fine until the guy got unlucky. Overreacting a bit?