Debate: Should we give full part lists to customers or just fix what's broken?

I had a chat with a old repair guy in Phoenix last week. He said he never tells customers about every worn part he finds, just fixes the immediate problem. Said listing everything makes people think you're upselling. I always lay out every issue I see so they can decide. But he's been doing this 30 years and has a packed schedule. Which approach builds more trust in the long run?

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lane.angela1d agoMost Upvoted

Saw a talk from some business school professor once who said full transparency actually reduces customer anxiety in the long run, even if it scares them at first. He showed data that clients who got a complete list of worn parts came back more often than ones who just got the quick fix. That matches what I've seen in my own line of work - people appreciate knowing what's coming down the pipe so they can plan around it.