A customer told me my estimates were too confusing so I simplified everything

I had a guy last month look at my bid for painting his living room and say he had no idea what he was paying for. He pointed out I was breaking down labor and materials separate but he just wanted a flat price. Now I just give a single number for the whole job with a short list of what's included and it's been way smoother. Has anyone else had to change their whole pricing format because of one customer?

2 comments

2 Comments

quinn_king168d ago

Yeah, flat pricing is the way to go for residential work. People don't want to think about line items, they just want to know how much to pay. I had a homeowner get pissed at me for listing paint brand and sheen on a quote. She said it was "too much information." Now I just write "paint materials" and that's it. Keep it stupid simple or they won't hire you.

averywright7d ago

@quinn_king16 wait have you ever had anyone actually ASK for a detailed breakdown after you simplified it? i feel like i get one guy a month who wants to know exactly what premium paint costs vs basic