That 45 minute hold with the utility company turned into a 3 hour saga

Last month I called our electric provider because my bill jumped from $86 to $140 with no explanation. I sat on hold for 45 minutes and finally got a rep who said it was a 'system glitch' but couldn't fix it himself. He transferred me to a supervisor who claimed I'd used more power during a heat wave, even though my AC wasn't on half the week. After the third call, a lady in billing found a meter read error and credited me $54. Has anyone else had to argue for weeks just to get a simple billing mistake fixed, or is this just normal for utilities now?

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finley_wells661mo ago

Called them three times myself last summer, same runaround garbage.