Appreciation post: That hardware store return clerk who didn't make me feel stupid

Broke a brand new $60 shovel handle last Tuesday on a job up in Northampton. Was just digging in some heavy clay and heard that sickening crack. Took it back to the store expecting a fight since I'd clearly put it to use. The guy at the counter just looked at it, said "yeah that's a manufacturing defect, the grain runs wrong on this batch," and handed me a replacement no questions asked. No lecture about using it wrong, no asking for a receipt. Made me want to buy everything from them forever. Has anyone else had a return experience that completely turned around your opinion of a store?

2 comments

2 Comments

finley_wells665d ago

the grain runs wrong on this batch" - that's gold. Had the same thing with a hammer at Ace, guy just said "bad heat treat" and swapped it no questions.

dylanh975d ago

Nah, I've gotta disagree here. A store that replaces broken tools that easy probably just builds the cost of bad products into their prices, meaning everyone else pays more for the same stuff.