Vent: Client fought me on painting the door jambs and now the whole job looks half-assed

Had a guy bring in a 2018 F-150 last month. Wanted just the driver door painted after a parking lot scrape. I told him the jambs would stick out like a sore thumb if we didn't blend them. He said no, just paint the door face. I tried explaining once, he got snippy, so I shut up and did what he paid for. Now he's back complaining the color match is off. No shit. The door looks new next to dirty old jambs. Has anyone else just walked away from a job because the customer wouldn't listen?

2 comments

2 Comments

hill.troy4d ago

Read somewhere that a lot of body shops are starting to put it in the contract that jambs get done no matter what, just to avoid this exact situation. It's like buying a cheap suit that fits okay but the lining is all busted out, you know? The customer saves a few bucks upfront but ends up looking at that mismatch every time they open the door. I had a buddy who did a similar thing on a Honda Civic, skipped the jambs, and the guy came back three weeks later saying the paint was fading. No, the 10 year old jambs were just faded compared to fresh paint. Some people just gotta learn the hard way.

campbell.david4d ago

Yeah but not everyone wants to pay triple the price just for jambs nobody sees.