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Customer's remark about my filler work stuck with me all week
A guy picking up his repaired fender on Tuesday said my filler job looked 'too smooth, like factory,' and at first I took it as a compliment. But then he asked if I ever left a thin skim over rust just to save them money, which caught me off guard. It made me think about how much of our reputation rides on what customers assume about our shortcuts, so how do you all handle trust when someone questions your process outright?
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